FAQs

If you have questions about Holiday Wonder, please check out answers on this page first. If you could not find the answers here, feel free to email us your questions to contact@holidaywonder.com.

General Information

What is the operating days of Holiday Wonder Dallas?

Holiday Wonder Dallas is operated between Nov. 21, 2017 and Jan. 7, 2018 for the 2017 Season. We are open on Thanksgiving Day, Christmas Day and New Year Day.

What are the hours of Holiday Wonder?

Monday – Friday, 5:30pm – 10:00pm
Saturday & Sunday: 3:30pm – 10:00pm

Transportation & Parking

You can take public transportation to Holiday Wonder. Holiday Wonder Dallas visitors can also park at Lot 5 and Lot 6 after entering to Fair Park through Gate 5 or Gate 6. Fair Park is the property of City of Dallas and $10 parking fee is collected by City of Dallas. Please contact Fair Park administration at 214.670.8400 for further parking related questions. For more details about Directions & Parking, please click here.

Orders & Payment

After I placed my order, when shall I receive my tickets?

If your order has been completed with success of payment, you shall receive your tickets in a few minutes. Please check the inbox of the email address you entered when you placed your order. If you don’t see the email sent from Holiday Wonder with your tickets as attachment at the inbox, please also check your junk mail or contact us.

Is it safe to purchase tickets online on your website HolidayWonder.com?

Our website HolidayWonder.com is certified by McAfee. McAfee also provides $100,000 identify Protection for any purchase made on HolidayWonder.com. Your credit card payment is solely and completely processed by Square Payment System. No credit card information is stored on HolidayWonder.com.

Why my credit card payment failed? What happened if my payment failed?

Please check the credit card number, expiration date and billing zip code if your credit card payment failed. If you need further assistance, please contact Square customer support. Holiday Wonder is not handling payment and all data is completely processed by Square. If your payment failed, your order is not completed and you won’t receive any ticket. And your credit card will not be charged.

Tickets & Activities

I don’t see a specific date on my ticket, when can I attend your event?

If your ticket does not have restriction on the dates, you can choose to come any day between Nov 21 and Jan 7. If you purchased your tickets from Eventbrite.com or HolidayWonder.com, your tickets are any day tickets.

What are the admission included?

The admission includes marveling at the holiday wonderland filled with beautiful lanterns and a lot of photo opportunities such as Polar Bears, Penguins, Nutcrackers, Longhorns, Texas cowboys, The Night Before Christmas in Texas, 12 Days of Christmas, Santa and many more. Live acrobatic show is also included in the admission. Activities such as Santa’s Arctic Slide and Snowball throwing will charge a separate fee.

How much the activities charge?

Santa’s Arctic Slide is a giant beautiful lantern. We make this lantern fun for guests to slide down which also increases the cost significantly to build it. To let more people enjoy it, we set a very affordable price for each slide down at $2. Snowball throwing is a fun game for guests to play. A bucket of 5LB snow (crushed ice) is sold at $5. Both activities are optional. Acrobatic Show at Snowman’s Stage is included in admission.

Do you have discount for seniors, military or people with disabilities?

Special Discounted Tickets are offered at a 40% off discount for military personnel and veterans, seniors (60+) or people with disabilities. These tickets¬† are non refundable and single entry only. Identification maybe required upon admission at Holiday Wonder’s sole discretion. If you are qualified to purchase the special discounted tickets, please click here.

Do you have group tickets?

Group Pass is offered at a discounted price for a group of 10 or 20 people. All 10 or 20 people must attend at the same time and will be admitted altogether. Group Pass is non-refundable. If you would like to purchase group pass, please click here.

Can I purchase tickets at the gate? Are the tickets the same prices?

Yes. We have a box office and you can purchase tickets at the gate. The prices are the same for tickets. However, all promotional codes are only valid online. There is no discount for tickets sold at the box office.